All our toys leave our workshop only after careful inspection.

INCORRECT ORDERS

In the rare event that we sent you the wrong product, please notify Thornewood Treasures within 4 days of receiving it. We will arrange for collection of the incorrect stock and dispatch the correct stock thereafter.

CUSTOM ORDERS AND CLEARANCE STOCK

Custom orders may not be cancelled, returned or refunded.  Clearance stock will not be returned or refunded.

DAMAGED PARCELS

 It is the customer’s responsibility to make sure that parcels are inspected upon delivery. You have the right to refuse parcels that are obviously opened or damaged, and you may open the parcel in front of the courier to check if the contents are in good condition before signing for receipt. Please inform Thornewood Treasures immediately of any damages. Once you have signed for receipt of the parcel, the responsibility for the parcel shifts to the you.

OTHER DAMAGE

 Please use good sense in the care and keeping of your handmade wooden toys. Our toys are made to be play with, but although wood is a naturally strong material, it is not unbreakable and is subject to wear and tear. Paint may chip or scuff and wood may crack or break. All Thornewood Treasures toys are made to the highest standard of quality and care, but rough play, natural wear and tear and negligence may all result in damage and we will not be replacing anything that has been dropped, banged, scratched or otherwise damaged. Individual rainbow arches and flame stacker arches can unfortunately not be replaced as all rainbows and flames are cut as a single unit.

THE NATURE OF WOOD

All the products on this Website are made by hand and therefore slight differences may occur. Wood naturally have colour variations and may contain knots or other natural markings. Thornewood Treasures views these as part of the charm and attraction of natural wood and therefore it can be expected to be present in many of the products. The colour of natural, unpainted wood products may differ from those in the photographs as wood come in many variations of natural colour.

RETURNS

Should the User not be completely satisfied, they may return their order to Thornewood Treasures within 5 days and qualify for an online shop credit. No cash refunds. The User shall ensure that the product is returned undamaged and in its original packaging, and the User will be responsible for the cost of return shipping. Please contact returns@thornewoodtreasures.co.za if you choose to return a product.

To qualify for a return and shop credit, your item must be unused and in the same condition that you received it.

Preparing your products for a return

When returning any product, it is your responsibility to:

• Package your products safely and securely for protection during transit.
• Please make sure to include all items and or parts of items. This is    especially important in the case of products sold in sets.

CONTACT US

If you have any questions on how to return your item to us, please email us at returns@thornewoodtreasures.co.za